Care Home and Frailty Service Lead

Job summary

Salisbury Medical Practice is looking to recruit a committed, flexible and motivated Care Home & Frailty Service Lead.

The Care Home & Frailty Service Team is a project working across Salisbury Medical Practice and Harcourt Medical Centre. The team provides a service to the local care homes supporting them in delivering care to patients. We also extend this service to those with learning disabilities and mental health needs (residing in care homes).

This is a permanent position for 25 hours per week working 5 hours a day Monday to Friday.

We offer 5 weeks annual leave (pro rata) and the chance to join or continue on in the NHS Pension Scheme.

Applicants must be eligible to work in the UK

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. Previous applicants need not apply.

Main duties of the job

The Care Home & Frailty Service Lead will be responsible for the general day to day running and management of the Care Home & Frailty Service. The role will involve independent and autonomous working as well as working cohesively as part of a team.

We are looking for someone who has had previous leadership/management experience and has excellent organisational and communications skills as well as a high level of competency using Microsoft Office products and computers. The successful candidate will have the ability to liaise with staff at all levels and work effectively as part of a team. A strong commitment to personal and professional development and teamwork are essential for this role.

About us

We are a friendly, forward thinking and supporting Medical Practice with a large clinical team consisting of GPs, Nurses, Nurse Associates, HCAs, Pharmacists, a Pharmacy Technician, and a First Contact Physiotherapist.

Job responsibilities

Please refer to Job Description attached to this advert for full details.

Key Duties

Ensuring the Care Home & Frailty Service team work efficiently and effectively to provide a high quality service to the care homes and their residents working in line with the commissioned service contracts and team KPI's.

To plan, allocate and monitor the workloads for the team ensuring all professionals receive appropriate support and supervision.

To create and update reports on predicted activity against actual activity.

To perform staff appraisals and one-to-ones to mentor and support the team.

To conduct return to work interviews.

To evident that the team are clinically competent and safe to perform the duties of their job role (may require support from Clinical Mentor).

To log and create significant learning events as and when they happen following the correct process.

To help support the team in building and maintaining relationships with outside organisations (e.g. the Care Homes).

To chair and record accurate minutes of meetings, ensuring that these are sent out to the relevant people in a timely manner.

To sign off on annual leave and study requests.

Ensuring the Practice Managers of SMP and HMC are aware of any matters arising or problems / potential problems.

Person specification

Qualifications

Essential

• Qualifications at A Level standard

Desirable

• Management or Business Qualification
• CIPD Qualification
• Full (UK) Clean Driving Licence

Knowledge

Essential

• Demonstrate sufficient knowledge of the English language to communicate effectively with staff and patients
• Microsoft Windows Applications Word Documents
• Microsoft Windows Applications Excel Spreadsheets

Desirable

• Basic knowledge and understanding of HR Policies and procedures
• Knowledge and Understanding of Budget Management
• Clinical computer systems SystmOne (TPP)
• Microsoft Windows Applications Outlook

Experience

Essential

• 1 years+ Experience Leading / Managing a Team

Desirable

• 3 years+ Experience Leading / Managing a Team
• Experience in implementing protocols and clinical guidelines
• Experience in change management such as improvement to the delivery of services or working with staff members in change of roles
• Complaints Handling
• Working within a confidential environment
• Experience working in General Practice or Primary Care

Skilla

Essential

• Excellent communication skills both verbal and written
• Excellent organisational skills
• Ability to prioritise workload
• Ability to delegate, mentor, supervise and develop staff

Qualities

Essential

• Independent worker / Autonomous
• Can work collaboratively in a team
• Ability to multitask
• Flexible approach to demand
• Calm and professional disposition