Care Navigator - Bank

Job summaryThe post holder will provide a high-quality call handling, and admin support service within our 2 busy practices, supporting patients and clinicians.Salary: Depending on experience.Hours: As and when required - Bank hours. Working at both Northallerton and Hutton Rudby Surgery. Primarily Northallerton.If you would like more information about this exciting opportunity please contact Tracy Dewings on 01609 760002.Closing date for applications: 31st August 2026. Please note: An element of flexibility and own vehicle is essential for the role as you will be required to work across both sites.Main duties of the jobAs part of the role of Care Navigator you will be expected to:Receive incoming telephone calls into the practice providing coordination and navigation of care to patients, and where appropriate their carers, across the practice and other organisations.Provide patients with high quality, easy to understand information to assist them in making choices about their care.Deal with general enquiries and make outgoing telephone calls, explain procedures and make new and follow up appointments.Assist with dispensing medication to patients at our Hutton Rudby surgery.Please read the job description for a more thorough explanation of the job role.About usMowbray House Surgery is a large, progressive Medical Practice based in Northallerton, with a full time branch surgery in Hutton Rudby.Across the two sites we have around 20,000 patients registered with us.DetailsDate posted22 July 2026Pay schemeOtherSalary Depending on experience ContractBankWorking pattern Flexible working Reference numberA3150-26-0013Job locationsMowbray House SurgeryMalpas RoadNorthallertonNorth YorkshireDL7 8FWUnited KingdomHutton Rudby SurgeryEast SideHutton RudbyYarmClevelandTS15 0DBUnited KingdomJob descriptionJob responsibilitiesMain Duties and Responsibilities:Receive all incoming telephone calls into the practice providing coordination and navigation of care to patients, and where appropriate their carers, across the practice and other organisations.Provide patients with high quality, easy to understand information to assist them in making choices about their care.Deal with all general enquiries, make outgoing telephone calls, explain practice procedures and make new and follow-up appointments.Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.Support the practice's frail and vulnerable patients, supporting frailty reviews and coordinating MDT and palliative care meetings.Assist the Dispensary department, in a receptionist role.Support the practice Safeguarding team with requests for informationSupport the practice in coordinating seasonal vaccination campaigns, including the organising of care home and housebound vaccinations.Monitor and process electronic workflows into the practice, including processing all hospital discharge documents and patient e-consultations as per protocol.Support the delivery of QoF and other practice services.General support to practice teams as required.This job description is intended as a guide to the main duties and responsibilities for the post and should not be considered an exhaustive list. Job description Job responsibilitiesMain Duties and Responsibilities:Receive all incoming telephone calls into the practice providing coordination and navigation of care to patients, and where appropriate their carers, across the practice and other organisations.Provide patients with high quality, easy to understand information to assist them in making choices about their care.Deal with all general enquiries, make outgoing telephone calls, explain practice procedures and make new and follow-up appointments.Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.Support the practice's frail and vulnerable patients, supporting frailty reviews and coordinating MDT and palliative care meetings.Assist the Dispensary department, in a receptionist role.Support the practice Safeguarding team with requests for informationSupport the practice in coordinating seasonal vaccination campaigns, including the organising of care home and housebound vaccinations.Monitor and process electronic workflows into the practice, including processing all hospital discharge documents and patient e-consultations as per protocol.Support the delivery of QoF and other practice services.General support to practice teams as required.This job description is intended as a guide to the main duties and responsibilities for the post and should not be considered an exhaustive list.Person Specification Experience Essential- Excellent communication skills, written and oral.- Excellent IT skills- An understanding, acceptance and adherence to the need for strict confidentiality- Time management and the ability to work to effectively multitask- Ability to use own initiative and problem solve- Hard working, adaptable, reliable and resourceful- Willing to work flexible hours as necessary across both surgery sites- Educated to GCSE level or equivalent- Own transport- Ability to work as a team member as well as autonomously- Be entitled to live and work within the UK as we are unable to sponsor- Satisfactory DBS Check- Satisfactory references (at least 2)Desirable- Experience working in a healthcare or Social care setting- Experience working in General Practice- Experience of clinical systems such as SystmOne- Full, clean driving licence Person Specification Experience Essential- Excellent communication skills, written and oral.- Excellent IT skills- An understanding, acceptance and adherence to the need for strict confidentiality- Time management and the ability to work to effectively multitask- Ability to use own initiative and problem solve- Hard working, adaptable, reliable and resourceful- Willing to work flexible hours as necessary across both surgery sites- Educated to GCSE level or equivalent- Own transport- Ability to work as a team member as well as autonomously- Be entitled to live and work within the UK as we are unable to sponsor- Satisfactory DBS Check- Satisfactory references (at least 2)Desirable- Experience working in a healthcare or Social care setting- Experience working in General Practice- Experience of clinical systems such as SystmOne- Full, clean driving licenceEmployer detailsEmployer nameMowbray House SurgeryAddressMowbray House SurgeryMalpas RoadNorthallertonNorth YorkshireDL7 8FWUnited KingdomEmployer's websiteEmployer detailsEmployer nameMowbray House SurgeryAddressMowbray House SurgeryMalpas RoadNorthallertonNorth YorkshireDL7 8FWUnited KingdomEmployer's website