Care Navigator

Job summary

We are large, busy GP surgery in the Crewe area. We have an exciting opportunity for the right candidate to join our team as a Care Navigator.

Main duties of the job

Meeting and Greeting patients, arranging appointments and dealing with general administration for the practice.

About us

We are a busy GP practice within the Crewe area. We offer a variety of patients services to our population.

Job responsibilities

Care Navigators are responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Person specification

Experience

Essential

• -Excellent communication skills (written and oral)
• -Clear, polite telephone manner
• -Effective time management (Planning & Organising)
• -Ability to work as a team member and autonomously
• -Good interpersonal skills
• -Problem solving & analytical skills
• -Ability to follow policy and procedure

Desirable

• -Experience of working with the general public
• -Experience of clinical systems