Case Administrator

Case Administrator (Probation Helpdesk & Administration)
Location: Norwich (Centenary House, 19 Palace Street, NR3 1RT)

* Pay rate: £12.71 per hour
* Full-time hours: 37 hours per week
* Work pattern: start with full office-based, then move to 3 days in office / 2 days home
* Assignment length: until 31/03/2027, with possibility of extension
* Clearance: MOJ EL1 vetting, including DBS checks
* Start: ASAP (subject to vetting)
* Holiday will be restricted during the first few weeks due to training

If you're organised, confident communicating with people from all walks of life, and want your work to genuinely make a difference, we'd love to hear from you. Hiring for a reputed client, this full-time Case Administrator role sits within the probation support and administration teams based in Norwich-supporting services for the London Probation Service.

What you'll be doing:
* Supporting the probation helpdesk and administration teams, responding to enquiries from People on Probation, Solicitors, Court Staff, and other third parties
* Carrying out administration tasks that may include enforcement letters, court breach packs, and safeguarding checks
* Helping ensure the service is delivered accurately and promptly, supporting those who rely on it and the wider community
* Sending candidate application links to individuals g...