Catering Supervisor

Job summary

We are recruiting for a Catering Supervisor who share our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

You will work in close liaison with the Food Production Team to deliver a high quality, cost effective and efficient service consistently for patients, visitors and staff.

To cater for ad-hoc functions as required. As Catering Supervisor you would be responsible for the security of the department with the opening and locking up of the retail areas ensuring all equipment has been turned off.

The post holder will be responsible for providing staff with supervision, direction and support in the service of retail products for patients, staff, and visitors to the hospital.

At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Main duties of the job

Supervise the team to prepare, order, cook, store and serve food for staff, and visitors to the retail outlets.

Co-ordinate with the Food Production Manager to ensure that adequate staffing levels are maintained, ensuring the allocation of staff duties always meets the needs of the service and work specifications.

To provide staff with supervision, direction and support in the preparation and service of retail units.

Always maintain and monitor good levels of customer service both internally and externally.

Ensure that stock and staffing levels are kept within budget as set by the Food production Manager.

Comply with Food Safety Management System, HACCP and COSHH.

About us

At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Job responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person specification

Qualifications / Training

Essential

• Level 2 Food Hygiene Certificate
• Supervisory Skills

Desirable

• NVQ Level 3 Hospitality Supervision or equivalent Criteria 3
• Level 3 Food Hygiene Certificate
• First Aid Certificate

Previous Experience

Essential

• Significant experience in supervising large groups of staff
• Significant and relevant experience in large scale catering retail service
• Previous work in a catering environment
• Working as part of a team

Desirable

• Previous work in a hospital catering environment

Skills

Essential

• Must have a good command of the English language
• Literacy and numeracy
• Good personal organisational skills, required to organise rotas, shifts, menus, duties etc.
• Basic Food preparation skills
• Ability to work to deadlines
• Ability to use basic Microsoft office packages
• Ability to handle stressful situations
• Post holder has the ability to prioritise daily work tasks
• Post holder has the ability to work unsupervised

Knowledge

Essential

• Post holder to have an understanding of current catering methods
• Post holder to have a keen interest in developing self and others

Other Requirements

Essential

• Experience and evidence of engagement around equality, diversity and inclusion issues in relation to policy, service development and service delivery in respect of both services to users and the management of staff