Chief Customer Success & Retention Leader
develop
Greater London · posted 21 August 2026
Location
Greater London, England
Category
Sales
develop is seeking an experienced Head of Customer Success to lead and scale our B2B SaaS CS function in a high-growth environment. You will oversee a team of 7-8 CSMs, shaping onboarding, adoption, renewals, and expansion to drive long-term customer growth.
The role demands a data-driven leader who can reduce churn, collaborate with Sales, Product and Revenue, and implement scalable playbooks, health scores, and an operating model that supports rapid growth.
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