Claims Handler - Pet Claims
Aviva
Bristol
Salary
£28,607 – £28,821 a year
Job type
full time
Location
Bristol, England
Claims Handler
Pet Claims Salary £28,607 to £28,821 This is a great job for someone who
has experience in claims handling, insurance, financial services, or customer service and enjoys delivering excellent outcomes for customers. You may already have experience managing claims or handling complex customer queries and are looking to develop your technical expertise in a supportive and collaborative environment. A bit about the job: Handle Pet and Creditor claims from notification through to settlement, ensuring claims are managed fairly, efficiently, and in line with policy terms and regulatory requirements.
Deliver exceptional customer service by supporting customers through their claim journey, providing clear communication and managing expectations throughout.
Maintain high standards of accuracy and quality through effective claim validation, record keeping, fraud identification, reserving, payments, and cost control.
Work collaboratively with colleagues and stakeholders to improve customer outcomes, support continuous improvement initiatives, and contribute to team performance.
Develop and maintain specialist product knowledge, acting as a subject matter expert within the team and supporting colleagues when required.
Skills and experience we're looking for: Experience in claims handling, insurance, financial services, or a customer-focused environment
Strong customer service skills with the ability to communicate clearly and manage customer expectations effectively
Ability to make informed decisions while applying policy terms, procedures, and regulatory requirements
Excellent attention to detail and experience maintaining accurate records and case management activities
Strong organisational skills with the ability to manage competing priorities and work effectively as part of a team
This is a full-time role working 37.5 hours per week on a rotating shift basis: Week 1: 8:00am - 4:00pmWeek 2: 9:00am - 5:00pmWeek 3: 9:30am - 5:30pmWeek 4: 10:00am - 6:00pm Enjoy a great work-life balance with no weekend working and no Bank Holiday working. What you'll get for this role: Our purpose - with you today, for a better tomorrow
is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting
salary
between
£28,607 and £28,821
(depending on location, skills, experience, and qualifications)
Bonus opportunity -
6%
of annual salary (actual amount depends on your performance and Aviva's)
Generous
pension
scheme, for example if you put in 8%, Aviva adds 14%
25 days
holiday
plus bank holidays, and you can choose to buy or sell up to 5 days
Aviva-funded Private Medical Benefit
to help you get expert support when you need it
Make your money go further - Up to 40%
discount on Aviva products , and other retailer discounts
Up to £1,200 of free Aviva shares per year through our
Matching Share Plan
and share in the success of Aviva with our
Save As You Earn
scheme
Brilliantly
supportive policies
including parental and carer's leave
Flexible benefits
to suit you, including
sustainability options
such as cycle to work
Make a difference, be part of our
Aviva Communities
and use your 3
paid volunteering days to help others
We take your
wellbeing
seriously with lots of support and tools
Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone: We're inclusive and welcome everyone
we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working
spending at least 50% of their time in our offices every week, combining the benefits of flexibility with time together with colleagues. To find out more about working at Aviva take a look here. We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please email
TPBN1_UKTJ
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Pet Claims Salary £28,607 to £28,821 This is a great job for someone who
has experience in claims handling, insurance, financial services, or customer service and enjoys delivering excellent outcomes for customers. You may already have experience managing claims or handling complex customer queries and are looking to develop your technical expertise in a supportive and collaborative environment. A bit about the job: Handle Pet and Creditor claims from notification through to settlement, ensuring claims are managed fairly, efficiently, and in line with policy terms and regulatory requirements.
Deliver exceptional customer service by supporting customers through their claim journey, providing clear communication and managing expectations throughout.
Maintain high standards of accuracy and quality through effective claim validation, record keeping, fraud identification, reserving, payments, and cost control.
Work collaboratively with colleagues and stakeholders to improve customer outcomes, support continuous improvement initiatives, and contribute to team performance.
Develop and maintain specialist product knowledge, acting as a subject matter expert within the team and supporting colleagues when required.
Skills and experience we're looking for: Experience in claims handling, insurance, financial services, or a customer-focused environment
Strong customer service skills with the ability to communicate clearly and manage customer expectations effectively
Ability to make informed decisions while applying policy terms, procedures, and regulatory requirements
Excellent attention to detail and experience maintaining accurate records and case management activities
Strong organisational skills with the ability to manage competing priorities and work effectively as part of a team
This is a full-time role working 37.5 hours per week on a rotating shift basis: Week 1: 8:00am - 4:00pmWeek 2: 9:00am - 5:00pmWeek 3: 9:30am - 5:30pmWeek 4: 10:00am - 6:00pm Enjoy a great work-life balance with no weekend working and no Bank Holiday working. What you'll get for this role: Our purpose - with you today, for a better tomorrow
is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting
salary
between
£28,607 and £28,821
(depending on location, skills, experience, and qualifications)
Bonus opportunity -
6%
of annual salary (actual amount depends on your performance and Aviva's)
Generous
pension
scheme, for example if you put in 8%, Aviva adds 14%
25 days
holiday
plus bank holidays, and you can choose to buy or sell up to 5 days
Aviva-funded Private Medical Benefit
to help you get expert support when you need it
Make your money go further - Up to 40%
discount on Aviva products , and other retailer discounts
Up to £1,200 of free Aviva shares per year through our
Matching Share Plan
and share in the success of Aviva with our
Save As You Earn
scheme
Brilliantly
supportive policies
including parental and carer's leave
Flexible benefits
to suit you, including
sustainability options
such as cycle to work
Make a difference, be part of our
Aviva Communities
and use your 3
paid volunteering days to help others
We take your
wellbeing
seriously with lots of support and tools
Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone: We're inclusive and welcome everyone
we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working
spending at least 50% of their time in our offices every week, combining the benefits of flexibility with time together with colleagues. To find out more about working at Aviva take a look here. We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please email
TPBN1_UKTJ