Cleaning Service Manager - Manchester

The role:          Cleaning Service Manager Location:          Manchester Salary:               £32kpa DOA Hours:               37.5 hours per week, Monday to Friday Working Hours The role operates across the following rotating shifts: ·       Two late shifts: 2:00pm–10:00pm ·       Two mid shifts: 12:00pm–8:00pm ·       One early shift: 10:00am–6:00pm ·       30-minute unpaid break each day There is no regular weekend or bank holiday working, although occasional emergency cover may be required following a specific client request. We are recruiting an experienced Cleaning Service Manager to oversee cleaning operations across a high-profile corporate contract. The successful candidate will manage the day-to-day cleaning service, lead and support the on-site team, maintain strong client relationships and ensure all contractual standards, KPIs and service levels are consistently achieved. What We Are Looking For We are seeking a confident and hands-on manager who can lead from the front, communicate effectively with both colleagues and clients and take full ownership of the cleaning operation. The successful candidate must be organised, professional, cost-conscious and committed to delivering an excellent service.   Main Responsibilities ·       Manage the daily delivery of cleaning services across the contract. ·       Lead, motivate and develop the on-site cleaning team. ·       Plan staff rotas and arrange cover for holidays, sickness and absences. ·       Ensure all contracted cleaning hours are delivered within the agreed labour budget. ·       Maintain accurate payroll, holiday, absence and clocking records through client portal. ·       Build and maintain a positive working relationship with the client. ·       Attend regular client meetings and provide clear service updates. ·       Monitor cleaning standards through regular inspections and joint client audits. ·       Produce and manage action plans following any audit failures. ·       Ensure all KPIs, SLAs and contractual specifications are achieved. ·       Complete inductions, toolbox talks and ongoing colleague training. ·       Manage staff performance, attendance, investigations and disciplinary matters with HR support. ·       Ensure compliance with health and safety, COSHH and company procedures. ·       Report accidents, hazards and near misses correctly. ·       Order cleaning materials, consumables, uniforms and PPE within budget. ·       Ensure cleaning equipment and machinery are maintained and any defects are reported. ·       Identify opportunities to improve the service and cleaning standards.   Skills and Experience ·       Previous experience managing a cleaning or soft facilities management service. ·       Proven experience leading and managing a team. ·       Strong knowledge of health and safety and COSHH requirements. ·       Experience working within a busy, high-pressure service environment. ·       Excellent communication and client relationship skills. ·       Strong planning, organisational and problem-solving abilities. ·       Confidence managing rotas, absence, performance and operational budgets. ·       Ability to maintain high cleaning standards and drive continuous improvement. ·       Comfortable using workforce management or time and attendance systems