Clerk Typist

Job summary

The post holder will provide a comprehensive clerical and reception administrative service, demonstrating a courteous, professional, and sensitive approach at all times prioritising their time, and demonstrate a high degree of flexibility and will;

• Maintain records both manually and on computerised systems.
• Handling sensitive and confidential information, i.e. patient /staffing information, or service data etc.
• Deliver a client focussed service promoting good customer service and effective working relationships.
• Provide a clerical and word processing service associated with correspondence, reports, and other similar documentation as directed by the Manager.
• Provide clerical and administrative support during colleagues' absences due to annual leave and sickness.

Main duties of the job

To provide general administrative and typing support to the Medical Secretary and Medical staff as well as their teams, which will include typing, filing, photocopying, faxing and e-mailing.Dealing with day to day queries within the department in an appropriate and sensitive manner via the telephone or face to face.To type written/audio outpatient clinic letters, domiciliary letters, reports,memorandums, references etc. as required by the Medical Secretary and medical teams. Therefore the post holder will be required to have advanced keyboard skills.To organise and ensure all investigations and results are appropriately managed, filed in case notes and copied to GP's and patients (where necessary) in a timely manner.To receive and respond to telephone enquiries from patients and relevant staff groups and to resolve day to day issues as necessary. Ensure relevant details are recorded and messages passed to the appropriate staff members in a timely manner. To provide advice to patients etc. on clinic appointments via the telephone or face to face.

About us

We believe that staff are our greatest asset and we want you to be happy and confident about starting your career here at Swansea Bay University Health Board.

As one of the largest healthcare groups in the UK, we can offer a wealth of training and professional development opportunities in an innovative, cutting-edge organization.

You may be a nurse or a doctor, you may specialize in health/science therapy, or you may have skills to offer in one of our support services - we have a job for you.

There are also apprenticeships, work placements, and volunteering roles available.

We are an inclusive employer and welcome applications from everyone regardless of their gender; religion or belief; race; age; sexual orientation; gender identity; or whether they are pregnant or have recently been on maternity leave, married or in a civil partnership; or if they have a disability.

Our values - Caring for each other, Collaborating, and Always Improving, show that our commitment to equality is at the heart of everything we do.

If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular views, with all the benefits of a thriving and cosmopolitan city - look no further.

Job responsibilities

For further details of main responsibilities, please see attached job description and person Specifications

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Person specification

Qualifications

Essential

• 5 GCSEs or equivalent, Grade C or above
• Level 2 or equivalent demonstrable experience/knowledge in Business Administration or similar
• RSA Typing stage II / NVQ 2 or equivalent qualification
• Excellent verbal and written communication skills

Desirable

• ECDL or equivalent experience or qualification

Experience

Essential

• Experience of working in an administrative/office environment.

Essential Aptitude and abilities

Essential

• Can demonstrate SBU values Excellent verbal and written communication skills. Ability to work to meet deadlines. Ability to prioritise. Ability to use Microsoft Office e.g. word/excel and virtual