Client Account Manager

Client Account Manager

Location: Newcastle-Upon-Tyne / Sunderland area

Salary: £45,000 – £50,000 + car allowance

Contract: Permanent, Full-time

Working Pattern: Hybrid (2–3 days office-based)

Industry: Insurance, property services, home emergency, facilities or utilities sectors

About the Role

We are seeking a dynamic and commercially driven Client Account Manager to join a growing, forward-thinking business with ambitious plans for 2026 and beyond. This is a relationship-focused role, responsible for managing and developing key client partnerships while ensuring exceptional service delivery.

You will act as the primary point of contact for strategic clients, working closely with senior stakeholders and internal teams to drive client satisfaction, retention, and revenue growth.

Key Responsibilities

• Manage and grow a portfolio of key client accounts
• Build strong, long-term relationships with stakeholders
• Deliver against revenue and growth targets
• Conduct regular client reviews and performance meetings
• Ensure service delivery meets agreed SLAs and KPIs
• Identify cross-selling and new business opportunities
• Produce client reports, insights, and presentations
• Support tenders, propos...