Client Director

Responsibilities

• You will be directing the business of 3/4 agency clients, free from the shackles of network agency deals to lead best-in‑class planning recommendations.
• You’ll also be a leader of people, managing and developing other TSW’ers, like a guiding light; your attitude and positive behaviour will filter through the rest of the team. You’ll have a can‑do attitude and an infectious ‘What’s Possible’ approach to delivering the best work our clients have seen. You’ll get the best work out of a willing team.

Requirements

• Establish yourself as the lead on your clients’ business, recognised by all as the spearhead for the accounts.
• Accountable for owning and interrogating client briefs to produce the highest quality responses. You will be overseeing the planning process from briefing all the way through to campaign evaluation for consistency and future learning.
• Effectively plan and communicate cross‑channel strategy / approach / planning for current and prospective clients – working closely with our Activation specialists regarding the effective implementation and delivery of campaigns.
• Your experience across both Online and Offline channels will be evidence within this. Within Online, we expect the Client Director to understand Online channels and platforms in detail, as part of the wider media mix and the implications they have on account set‑up, measurement and ongoing optimisation.
• Oversee the performance of your client’s campaigns and proactively identify areas for improvement and optimisations.
• Understanding the Client’s business dynamics so we can deliver highly relevant responses to briefs.
• Anticipating and resolving client challenges by quickly identifying opportunities and threats. Working closely with the senior team (Group Client Director and Managing Partner), you’ll keep them informed of these and know when they need to step‑in.
• Providing guidance and training to your team, the wider client team and specialists with ongoing feedback to constantly improve our agency offering.
• Be a pivotal part of new business pitch teams, coordinating and presenting responses.

Core Competencies

Demonstrates expertise in cross‑channel strategy planning and client management, with a strong focus on campaign evaluation and optimisation. Capable of leading teams and fostering a positive, collaborative environment to deliver exceptional client results.