Client Engagement Administrator

To provide administrative support and to ensure the efficient day to day running of the office. This post has a strong emphasis on client support and engagement.

GENERAL

• The post holder will embody New Pathways’ ethos and values and will model appropriate behaviours at all times and in all areas of responsibility.
• Commit to a continuous improvement culture and be prepared to undertake other duties and responsibilities relevant to the nature, level and extent of the post.
• Ensure CPD by attending relevant training and workshops as required.

MAIN TASKS AND DUTIES

• Offer a welcoming and non-judgemental environment to all service users.
• Act as first point of contact with reception duties, including answering telephone enquiries, welcoming clients, dealing with incoming and outgoing mail etc.
• Record initial referral information from clients.
• Liaise with clients, counsellors and volunteers by telephone, Microsoft teams etc.
• Co-ordinate counselling timetables.
• Maintain records, both written and computerised.
• Ensure an effective system of communication exists between clients, counsellors and volunteers.
• Word processing of letters, reports and other documents.
• Undertake relevant training, as required.
• General clerical tasks including photocopying, filing, etc.
• Complete routine health& safety checks.
• Order stationery and other supplies.
• Undertake any other reasonable tasks not outlined in this job description, but which will assist the aims and objectives of New Pathways.