Client Manager
Autograph Recruitment Ltd
Burnham-on-Sea
Job type
full time
Location
Burnham-on-Sea, England
Client Manager
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Location: North Somerset (Hybrid)Hours: Full-time or Part-time (30+ hours)
An established and growing accountancy practice is seeking an experienced Client Experience Manager to join its friendly and collaborative team. This is an excellent opportunity for someone with a strong accountancy practice background who enjoys building client relationships while ensuring the smooth delivery of accounting and advisory services.
Working closely with the wider team, you will oversee the client journey from onboarding through to service delivery, ensuring deadlines are met, communication is proactive, and clients receive an exceptional level of support.
Key Responsibilities- Managing the end-to-end client experience for a varied portfolio of business clients.
- Coordinating the delivery of accounts, tax returns and other compliance services.
- Monitoring workflows, deadlines and client expectations to ensure timely completion of work.
- Acting as a key point of contact for clients, responding to queries and providing regular updates.
- Preparing client communications and reports where required.
- Identifying opportunities to improve internal processes and enhance the client experience.
- Supporting and mentoring colleagues to encourage continuous development and best practice.
- Working collaboratively with the wider accounting ...