Client Relationship Manager

Client Relationship Manager

Location: Kings Hill, Kent (Hybrid)

Salary: Competitive + Benefits

Contract: Full-time, Permanent

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Be the trusted partner behind an exceptional client experience.

We're looking for a Client Relationship Manager to join our growing Client Success team.

This is a pivotal role where you'll take ownership of the client journey from the moment a deal is signed through onboarding, certification and ongoing account management. You'll become the trusted point of contact for a portfolio of clients, ensuring they receive an outstanding service while identifying opportunities to strengthen relationships and support business growth.

If you thrive on building long-term partnerships, solving problems, improving customer experiences and creating commercial opportunities, we'd love to hear from you.

What you'll be doing

As a Client Relationship Manager, you'll act as the voice of the customer throughout their certification journey, working closely with Sales, Auditors, Operations and Quality teams to ensure a seamless experience.

Your responsibilities will include:

• Managing the end-to-end onboarding experience for new clients
• Acting as the primary relationship owner across a portfolio of accounts
• Building strong, trusted relationships with key client stakeholders
• Guiding clients through certification milestones and audit programmes
• Resolving client queries and complaints, ensuring positive outcomes
• Identifying and escalating retention risks before they impact the client relationship
• Uncovering opportunities for cross-sell and upsell activity
• Gathering customer feedback and driving continuous improvement initiatives
• Maintaining accurate client records and activity within HubSpot
• Supporting wider client engagement, referral and advocacy programmes

What we're looking for

We're looking for someone who combines excellent relationship-building skills with strong commercial awareness and a genuine passion for customer success.

You'll ideally have:

• Experience in Account Management, Customer Success, Client Services or Relationship Management
• A proven ability to build and maintain long-term client relationships
• Strong complaint handling and problem-solving skills
• Commercial awareness with experience identifying growth opportunities within existing accounts
• Excellent communication and stakeholder management skills
• Strong organisational skills and attention to detail
• Experience managing multiple priorities within a fast-paced environment
• Confidence working cross-functionally with internal teams to deliver the best outcome for customers

Bonus points if you have experience within certification, compliance, auditing or ISO-related environments.

Why join us?

At Amtivo, we're creating a market-leading client experience within the certification sector. You'll join a collaborative and supportive team where your ideas are valued, your impact is visible and your career can grow alongside the business.

In return, you'll benefit from:

• Hybrid working
• Ongoing training and career development opportunities
• A supportive and collaborative culture
• The opportunity to influence and improve the end-to-end client experience
• The chance to work with a diverse portfolio of businesses across multiple sectors

At Amtivo, we are dedicated to fostering a diverse, equitable, and inclusive environment where authenticity thrives. We believe that true collaboration stems from valuing every individual’s unique perspective and experience. Our commitment to agility empowers us to adapt and innovate, driving superior performance. Amtivo Group is an Equal Opportunities Employer. xwzovoh The organisation provides equal employment opportunities regardless of ethnic origin, gender, nationality, religion, physical ability, sexual orientation, marital status, parental status, or medical history.