Client Support Administration Manager

Role: Client Support Administration Manager Salary: Circa £50,000 per annum + Benefits Location: Guildford Role Type: Full-Time, Permanent Team Management: 10-15 Client Support Advisers About the Role of the Client Support Administration Manager Are you an experienced administrative leader with a passion for developing high-performing teams and driving operational excellence? We are seeking a dynamic and structured Client Support Administration Manager to lead, coach and develop our client support team. In this pivotal operational role, you will lead a team of 10-15 Client Support Administrators, ensuring the seamless day-to-day delivery of administrative workflows, maintaining high service standards and embedding a continuous improvement mindset. You will act as a key link between frontline client support operations and senior management. Key Responsibilities of the Client Support Administration Manager * Team Leadership & People Development – Direct line management, coaching and mentoring for 10-15 Client Support Administrators. Conduct regular 1-to-1s, performance reviews, skills assessments and development planning. * Workflow & Operational Oversight – Manage administrative queues, task allocation and daily capacity planning to optimise response times and maintain service standards. * Client Support & Escalations – Act as the senior point of contact for complex client enquiries and service escalations, ensuring effective resolution and a high level of client service. * Process Improvement – Review administrative workflows and CRM systems to streamline processes, remove bottlenecks and introduce best practice. * KPI Management & Reporting – Monitor operational metrics including workload, accuracy, response times and team productivity, reporting key insights to senior management. * Stakeholder Collaboration – Work closely with Advisers, Team Leaders, Paraplanners and other internal teams to ensure effective coordination across the client journey. * Operational Support – Ensure client records, correspondence, provider transactions, and supporting documentation are maintained accurately and in line with company and regulatory requirements. * Compliance & Audit Trail – Ensure client interactions and documentation are appropriately recorded, with processes supporting FCA, AML, GDPR and internal compliance requirements. Core Experience & Competencies of the Client Support Administration Manager * Previous management or supervisory experience within client administration, an IFA business or the wider financial services industry is essential. * Strong experience in client administration and support, with an understanding of financial services processes and regulatory requirements. * Proven ability to lead, motivate, coach and develop a team. * Process-driven, organised and highly attentive to detail. * Ability to prioritise and manage competing workloads effectively. * Experience of Intelligent Office (IO) is preferable, together with good working knowledge of CRM and administrative systems. * Good working knowledge of Microsoft Office, particularly Excel, and the ability to use management information to identify trends and improve performance. * Collaborative approach, with the ability to work effectively with colleagues at all levels of an organisation. What We Offer * Competitive salary of circa £50,000 per annum, commensurate with experience. * Generous pension scheme. * Private medical insurance options. * Death in Service insurance. * Generous annual leave allowance. * Ongoing professional development and career progression opportunities. How to Apply If you are an experienced client support or administration leader looking for an opportunity to make a genuine impact within a financial services environment, we would love to hear from you. Please submit your CV