Clinical Services Care Co-Ordinator

Job summary

We are looking for an enthusiastic, organised and motivated Clinical Services Care Coordinator to join our experienced and supportive team at the UMC.

This is an important role within our practice and wider Primary Care Network (PCN), supporting patients to navigate health and care services and helping them to take an active role in managing their health and wellbeing.

If you are organised, compassionate and motivated and would like to make a real difference to patients through care coordination and personalised support, we would be very pleased to hear from you.

You do not need to already have Care Coordinator training to apply.

Where required, we will support the successful candidate to undertake the relevant Personalised Care Institute Care Coordinator training, together with training in personalised care and support planning, shared decision making and relevant practice systems.

Ongoing supervision, support and professional development will also be provided.

Previous experience within General Practice, primary care, NHS, health or social care would be advantageous, as would experience of care coordination or supporting patients with long-term conditions.

Interviews will be held on Friday 18th September 2026.

Main duties of the job

You will work closely with GPs, nurses and other primary care professionals, as well as Social Prescribing Link Workers, Health and Wellbeing Coaches and wider community services.

You will work proactively with our clinical team to identify patients who my benefit from care coordination and personalised support.

You will also support long-term condition management, proactive patient reviews, health promotion and wider PCN activity.

We are looking for someone who is:

An excellent communicator with good interpersonal skills.

Highly organised with good attention to detail.

Able to manage and prioritise their own workload.

Confident using IT and willing to learn new systems.

Able to work independently and as part of a multidisciplinary team.

Compassionate, approachable and non-judgemental.

Reliable, flexible and adaptable.

Committed to confidentiality, safeguarding and providing excellent patient services.

Interested in developing their knowledge of personalised care, care navigation and shared decision making.

About us

University Medical Centre is a well-established and progressive GP practice serving approximately 13,000 patients, with a predominantly student population based on the University of Kent in Canterbury.

Our clinical team includes:

5 GP Partners

3 Salaried GPs

Advanced Clinical Practitioner

Experienced nursing team including NMPs, Nursing Associate and HCA roles

We are supported by a skilled and dedicated administrative team and are committed to providing high-quality patient care within a supportive and collaborative working environment.

As a training practice, we are actively involved in the education and development of healthcare professionals and place a strong emphasis on learning, teamwork and professional development.

Why Join Us?

Join an experienced and supportive clinical and administrative team.

Make a direct contribution to improving patient care and experience.

Develop your knowledge and experience in personalised care and care coordination.

Training and development opportunities.

Work closely with a multidisciplinary team and wider PCN services.

Progressive training practice.

Strong focus on staff wellbeing and work-life balance.

NHS Pension Scheme, subject to eligibility.

Job responsibilities

Title: Clinical Services Care Coordinator

Hours: Full Time 37.5 Hours

Reports to: Clinical Services Team Lead

Job description:

The Clinical Services Care Coordinator is primarily responsible for supporting the Clinical Services Team with the delivery and coordination of services offered by the practice and the wider Primary Care Network (PCN).

The focus of the role is to support high-quality, personalised care for patients through effective care coordination, navigation and administrative systems, with a particular focus on patients with long-term conditions, multiple needs and those who may benefit from additional support.

The Care Coordinator will work closely with GPs, nurses and other primary care professionals, as well as Social Prescribing Link Workers, Health and Wellbeing Coaches and other members of the wider health, care and voluntary sector.

The Care Coordinator will work closely with GPs, nurses and other primary care professionals, as well as Social Prescribing Link Workers, Health and Wellbeing Coaches and other members of the wider health, care and voluntary sector.

The role will combine proactive population health activity with individual care coordination, helping patients to understand and manage their health and wellbeing and ensuring they are connected with the right services and support.

Key Responsibilities:

Work with GPs and other primary care professionals to identify and manage an appropriate caseload of patients.

Use population health information and EMIS searches to proactively identify patients who may benefit from support.

Support patients to develop personalised care and support plans based on what matters to them.

Support shared decision making and use of appropriate decision aids.

Help patients access self-management support, social prescribing, community and voluntary services, employment/training opportunities and other appropriate resources.

Provide care navigation and coordination across health, social care and community services.

Coordinate appointments, reviews, home visits and other services where required.

Support the coordination and delivery of multidisciplinary team (MDT) meetings.

Support long-term condition management, patient recalls, health promotion and proactive care.

Undertake EMIS searches, audits and monitoring activity.

Use relevant systems including EMIS, Ardens and iPlato.

Liaise with patients, carers, clinicians and external organisations.

Support QOF, Enhanced Services, PCN DES, IIF and other Clinical Services activity.

Maintain accurate records and ensure information is handled in accordance with GDPR and confidentiality requirements.

Recognise and appropriately escalate safeguarding and other patient concerns.

Contribute to service improvement and undertake other appropriate duties.

Training and Development:

• The practice will support the successful candidate to complete the training required for the ARRS Care Coordinator role where this is not already held.
• This will include, as appropriate, Personalised Care Institute-accredited Care Coordinator training, personalised care and support planning, shared decision making and relevant practice/PCN training.
• Appropriate supervision and ongoing professional development will be provided.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Actively reporting of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
• Undertaking periodic infection control training (minimum annually)
• Reporting potential risks identified
• Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Person specification

Qualifications

Essential

• Good standard of education with good literacy and numeracy skills.
• Willingness to undertake relevant Care Coordinator and personalised care training.

Desirable

• Relevant qualification or training in health, social care, care coordination or personalised care.

Skills and Personal Qualities

Essential

• Excellent communication and interpersonal skills.
• Highly organised with good attention to detail.
• Ability to manage workload, prioritise effectively and meet deadlines.
• Good IT skills and willingness to learn new systems.
• Ability to work independently and as part of a multidisciplinary team.
• Ability to use initiative and judgement appropriate to the role.
• Commitment to providing excellent patient services.

Experience

Essential

• Experience of working in an administrative, healthcare, care or patient-facing environment.
• Experience of working as part of a team.
• Experience of managing competing priorities and meeting deadlines.

Desirable

• Experience within General Practice, primary care, NHS, health or social care.
• Experience of EMIS, similar clinical systems.