Clinical Support Team Administrator

Job summary

Are you able to work autonomously but also integrate as part of a team? Are you committed to taking pride in your work?

We are looking to recruit an enthusiastic, conscientious and flexible Band 3 Clinical Support Team Administrator to support our Crisis Resolution Home Treatment Team (CRHTT) , based at Hellesdon Hospital. This role will involve a range of administration duties to meet the needs of our clinical teams and service users.

Effective team work skills and a commitment to the provision of a positive service user experience is essential.

You will be joining a demanding fast paced environment using the Trust's EPR.

Previous experience of Trust IT systems would be of benefit but not essential as all training will be provided.

• Working hours will be 37.5 over a 5 day week, Monday to Friday, however part time hours would be considered.
• The position is based at Hellesdon Hospital, Norwich where on-site parking is available.
• Occasional travel may be required and flexibility essential.

Main duties of the job

The primary responsibilities of the role involve providing direct support to the clinical team and the Clinical Team Managers.

You will need to demonstrate exceptional interpersonal skills with a dedication to confidentiality and service user experience.

Full administration experience will be essential for this role. The post holder will also be expected to attend meetings as required, take minutes to a high standard and follow up on any actions as necessary.

You will be joining a dedicated friendly team. A working knowledge of Microsoft Office packages, including Word, Excel and Outlook will be essential. Knowledge of the Trust system Lorenzo and ESR would be an advantage but is not essential as full training will be provided. Diary management and the ability to support senior colleagues are also essential.

About us

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

This could be your first step in developing a career with the NHS; we are passionate about Continuous Personal Development (CPD) and encourage staff to progress within their chosen career pathway. We offer a range of qualifications, on the job learning and training that could support your future aspirations.

Job responsibilities

To provide the best service to our service users and staff, the ideal candidate will be able to work on their own initiative, to remain calm under pressure and maintain a positive attitude.

Please find attached our Job Description and Person Specification for more details, then if you feel you have what it takes to make a difference, click APPLY!

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Person specification

Qualifications

Essential

• NVQ 3 Business Administration or equivalent or working towards.
• NVQ 2 Customer Services or working towards.
• Pitman/RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level

Desirable

• Shorthand
• Knowledge of Trust electronic record system

Skills

Essential

• Interpersonal skills including taking a proactive diplomatic approach and ensuring confidentiality at all times.
• Ability to co-ordinate and prioritise management diaries.
• ICT skills including Microsoft (especially spreadsheets and presentations, e.g. Excel, PowerPoint) or equivalent.

Experience

Essential

• Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level.
• Working on own initiative with minimal supervision.
• Ability to work with senior members of staff across a large organisation.

Desirable

• Staff supervision / appraisal process

Knowledge

Essential

• Working knowledge of Microsoft packages or equivalent.
• Maintaining administrative / secretarial systems

Desirable

• Knowledge of NHS policy / procedures
• Knowledge of medical terminology

Other

Essential

• Able to work flexibly across a range of different sites/offices