Clinical Support Worker

Job summary

We are recruiting for Clinical Support Worker Outpatients who share our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

Please note if you are successfully appointed into this role you will need to be able to travel across three trust sites, this is Lister Hospital (Stevenage), New QE11 Hospital (Welwyn) and Hertford County Hospital (Hertford).

The Clinical Support Worker (CSW) is an integral member of the multidisciplinary team, providing high-quality care and support to patients under the direction and supervision of registered healthcare professionals.

Our Values areInclude,RespectandImprove. It is important that you understand and refer to our values during your recruitment process and beyond!

Main duties of the job

If you are invited to an interview you will need to sit a role related assessment

You will assist in delivering safe, compassionate, and person-centred care, supporting patients with their physical, emotional, and social needs while promoting dignity, respect, and independence.

The Clinical Support Worker will undertake a range of delegated clinical and non-clinical duties, including assisting with personal care, monitoring and recording observations, supporting patient assessments and treatments, maintaining accurate documentation, and contributing to the smooth and efficient running of the clinical area

Welcoming, preparing, and supporting patients attending outpatient clinics and ensuring a positive patient experience.

Undertaking and recording routine clinical observations, such as blood pressure, pulse, temperature, oxygen saturation, height, weight, and urinalysis, in accordance with Trust policies and competency requirements.

Assisting with appointment flow and clinic organisation to support efficient service delivery and minimise patient waiting times.

Supporting clinicians during examinations, treatments, and minor procedures, ensuring equipment and clinical areas are prepared appropriately.

About us

At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Job responsibilities

Please see the attached Job Description and Person Specification information pack for further detailed informationregardingthis role.

Person specification

Qualifications / Training

Essential

• GCSEs (or equivalent qualification or standard) in English and Math

Desirable

• Care Certificate
• Health and Social Care Level 2

Previous Experience

Desirable

• Experience of healthcare or care work
• Experience of working with the general public or a range of different people

Skills

Essential

• Ability to communicate effectively people with varying levels of understanding
• Evidence of being self-motivated
• Evidence of working effectively as part of a team
• Basic IT skills - ability to use keyboard or willingness to develop
• Excellent time management and organisational skills
• Ability to work in a busy, sometimes pressurized environment
• Ability to work to deadlines
• Ability to use judgement on when to escalate issues and problems

Desirable

• Excellent interpersonal skills and the ability to use them to communicate effectively with patients within a multi-disciplinary team

Knowledge

Essential

• Awareness of clinical setting and clinical care

Desirable

• Knowledge of a range of clinical procedures

Other Requirements

Essential

• Understanding of, and commitment to, equality, diversity and inclusion
• Role model our Trust values every day