Clinical Team Administrator

Job summary

We are currently seeking an enthusiastic and motivated Clinical Team Administrator to work in our Central Child, Family and Young People Service based at Mary Chapman House in Norwich. The role will be offered on a permanent, full-time basis, office based (across 5 days).

We offer a welcoming, friendly, and supportive environment that puts the needs and care of our service users first and provides a responsive administration service. You will be encouraged to develop your skills and knowledge, and the post also requires reception cover at times of need.

This role will require a reliable, confident, level-headed individual who has experience of supporting a busy team, is able to respond to changing priorities and delivering accurate work within tight deadlines. You should have a good understanding of confidentiality and data protection.

Main duties of the job

The ideal candidate will have strong communication skills, the ability to prioritise and work under pressure, as well as demonstratable administrative experience.

This is an office-based role where you must be reliable, possess excellent time management skills, a positive approach and be able to remain calm under pressure. The successful candidate will need to have the ability to deal with telephone calls confidently and sensitively from individuals who may sometimes be distressed or upset.

You will be joining a fast-paced and changing environment using a range of clinical systems and Microsoft packages. A working knowledge of Microsoft Office packages, including Word, Excel and Outlook will be essential. Knowledge of the Trust systems such as Lorenzo would be an advantage, however training would be given in respect to any training needs.

You should be able to evidence a flexible response to service needs and the ability to think creatively. Experience of working to deadlines, on your own initiative and maintaining strict confidentiality are also essential.

About us

At Norfolk and Suffolk NHS Foundation Trust we provide mental health, secure and learning disability services across Norfolk and Suffolk. We believe in recovery and wellbeing, and we promote physical health, strong relationships and a balance between treatment and continuing an active life.

Benefits

Benefits included with this role are:

• NHS pension
• A comprehensive in house & external training programmes
• Career progression
• Starting annual leave of 27 days per annum ( pro rata) increasing to 33 days pa based on length of service (plus paid bank holidays)
• Staff physio service
• NHS discounts and many more.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.

Job responsibilities

ROLE SUMMARY

Provide secretarial / administrative support to the team in order that they can provide an efficient service to all customers.Respond to the administrative needs of the service to ensure that the requirements of theorganisation are met.DUTIES AND RESPONSIBILITIES

Clinical Support

Provide accurate, prompt and efficient secretarial/administrative support to the clinical multidisciplinary team which may include spreadsheets and reports.

Use electronic systems to input and access information as required by the clinical multidisciplinary team.

Deal with and process all types of patient referrals liaising directly with General Practitioners, clinical staff including medical staff from other areas.

Liaise with clinical team members in relation to urgent referrals or other emergencies.

Provide non-clinical information to patients and families, where necessary, including cancellation of appointments.

Take and process minutes for teams (across the Locality).

Person specification

Qualifications

Essential

• Pitman/RSA III Typing/Word Processing or equivalent secretarial experience at intermediate level
• NVQ3 Business Administration or equivalent or working towards
• NVQ2 Customer Services or working towards

Desirable

• Shorthand
• Knowledge of Trust electronic record system

Experience

Essential

• Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level
• Working on own initiative with minimal supervision
• Ability to work with senior members of staff across a large organisation

Desirable

• Staff Supervision/Appraisal process

Skills

Essential

• Excellent articulate communication skills
• Ability to coordinate and prioritise management diaries
• ICT Skills including Microsoft, especially spreadsheets and presentations e.g Excel and PowerPoint or equivalent

Knowledge

Essential

• Working knowledge of Microsoft packages or equivalent
• Maintaining administrative/secretarial systems

Desirable

• Knowledge of NHS policy/procedures
• Knowledge of medical terminology

Other

Essential

• Able to work flexible across a range of different sites/offices