CNC Service Engineer

CNC Field Service Engineer - UK Wide Company Profile: Our client are a global leader in advanced machine-tool manufacturing. The company provides manufacturers, workshops, and industrial clients with heavy-duty, precision CNC machining equipment, including milling and boring machines, vertical lathes, multifunction systems, and automation solutions. By establishing a direct, local presence, our client goes beyond simply supplying machinery to offer dedicated sales support, engineering expertise, and rapid after-sales technical assistance. This localized approach helps businesses across demanding sectors—such as aerospace, energy, defence, and rail—solve complex manufacturing challenges and optimize their production capabilities. Job Objectives: * To carry out installations, service and breakdown requests. * To demonstrate first class customer care. * Positively represent the company brand at all times. Specific Responsibilities: * To communicate positively and efficiently with the Service Desk at all times. * To complete and return all relevant documentation and liaise with the Service Desk on a daily basis. * Adhere to Company Policies and Procedures. * Adhere to guidelines as detailed in BS EN ISO 9001: 2015 and BS EN ISO 14001: 2015. * Health and Safety compliance at all times. * Adhere to the Company Expenses Procedure. General Responsibilities: * To install, service and repair CNC machines and equipment. * To visit customer sites to diagnose, install, service and repair machines. * Leave jobs in full working order and complete the service check, alignment/geometry sheets and upload to the customer file on Sharepoint. * Liaise with customers. * To notify the Service Desk when job is complete. * At customer sites, familiarise yourself with customer rules and working practices, including their health and safety policies. * Always follow as a minimum requirement, the generic RAMS using all recommended PPE. * To feedback to the Service Desk problems/issues on site. * To notify the Service Desk when parts need collecting. * When the job/customer dictates, there could be a requirement to lodge away from home. * Ensure all measures are carried out to reduce the risk of accidents. * Any other duties that may be required of you. Knowledge & Skills Required: * Ability to fault find, diagnose and correct errors as identified on CNC machine tools. * PLC knowledge. * Ability to assemble, set up and dismantle hydraulic, pneumatic and large associated mechanical assemblies. * A team player with the ability to work on own initiative and problem solve. * Knowledge of part identification and understanding of engineering drawings. * Mechanical and electrical qualifications/experience. Excellent customer service, communication and organisational skills. * PC literate. * Previous experience of a service team environment. * Always ensure your skills set, knowledge and experience are adequate to complete the tasks required of you. Apply now, and I'll be in touch to discuss things further