Cognigy Specialist

We're seeking an experienced Cognigy Virtual Agent Engineer to join a major organisation undergoing significant investment in Conversational AI, Generative AI and automation technologies.This is a hands-on delivery role where you'll be responsible for developing advanced chatbot and voicebot capabilities, integrating enterprise platforms, and helping internal engineering teams build long-term expertise in AI-powered customer and employee engagement solutions. The successful consultant will play a key role in enabling the organisation to establish a sustainable Conversational AI capability and Centre Key Responsibilities Design, develop and enhance chatbot and voicebot solutions using Cognigy.AI Integrate Cognigy with Azure OpenAI, Azure AI Search and enterprise platforms Deliver practical mentoring and technical enablement to internal engineering teams Design and implement Retrieval Augmented Generation (RAG) solutions Develop AI-powered virtual assistants, knowledge retrieval capabilities and intelligent automation workflows Build secure, scalable and compliant Generative AI solutions Document best practices, standards, SOPs and operational processes for ongoing support and governance Support integrations with contact centre, CRM, knowledge management and service management platformsRequired Experience Extensive experience delivering Cognigy chatbot and voicebot solutions Strong experience integrating Cognigy with enterprise ...