Commercial Support Manager
The only way to truly know the benefits of this culture is to experience it as an EMR employee, but some examples of the support we offer include:
- Competitive pay rates and a bonus scheme
- 25 days annual leave plus the option to buy or sell leave
- Enhanced maternity and paternity leave
- Employee support, including life assurance and critical illness pay
- Wellbeing Scheme, giving every colleague – and their dependents – unlimited access to GPs and counselling, as well as cash back on a wide range of health and wellbeing treatments
- 24/7 anonymous access to advice on any aspect of health and wellbeing
- Financial wellbeing support, including access to affordable loans, savings plans, advanced earned pay and financial education
- Savings on online purchases from retailers and utilities to entertainment and beyond
About Our Opportunity
We’re looking for an experienced and people-focused Commercial Support Manager to lead our Commercial Support function and help deliver an outstanding experience for both customers and colleagues. Based in Warrington, this role is responsible for ensuring the team, processes, and systems are in place to support a fast-paced commercial operation.
This is a hands‑on leadership role where you’ll coach and develop a high‑performing team, drive continuous improvement, and work closely with commercial, operational, logistics, and planning teams to ensure the business operates efficiently and effectively.
What You Will Be Doing
- Leading, coaching, and developing the Commercial Support team through regular feedback, mentoring, and performance management.
- Managing team workloads and priorities to ensure excellent service levels and efficient delivery.
- Monitoring KPIs, quality measures, and service performance to identify opportunities for improvement.
- Championing quality, accuracy, and compliance across all commercial support activities.
- Working closely with the Commercial Improvements Manager to implement new processes, systems, and ways of working.
- Driving a strong operational rhythm through team meetings, performance reviews, and workload planning.
- Supporting onboarding, training, and development to build team capability and confidence.
- Building strong relationships across commercial, operational, logistics, and planning teams to ensure alignment and collaboration.
- Identifying and implementing improvements that enhance efficiency, service delivery, and customer experience.
Your leadership will help create a motivated, customer‑focused team that consistently delivers high-quality support across the business.
About You
- Experience leading teams within a commercial, customer service, or business support environment.
- Strong understanding of customer‑focused operations and commercial processes.
- Proven ability to manage high volumes of work while maintaining quality and service standards.
- Experienced in coaching, developing, and motivating teams to achieve their full potential.
- Strong organisational, communication, and stakeholder management skills.
- Comfortable using performance data and KPIs to drive improvement and decision‑making.
- A collaborative leader who can build strong relationships across multiple departments.
- Proactive, solutions‑focused, and committed to continuous improvement.
Additional Requirements
- Willingness to travel regularly to EMR Commercial Support hubs, including Warrington, Darlaston, Southampton, and Bellshill.
Who we are
Our purpose is to create a future where the materials we use don’t need to be extracted from the planet.
At EMR, we give new life to unwanted materials. Every year, we recycle 10 million tonnes of metals and plastics, saving 19 million tonnes of carbon from entering the Earth’s atmosphere, diverting waste from landfill and protecting resources and habitats.
We couldn’t do any of this without our team members. In return for all they do, we do everything we can to create an environment of belonging, value, support and growth.
We’re proud to have achieved Great Place To Work status, but it’s about so much more than a badge. It’s about being recognised by our people for the continuous work we do to do better for them:
‘The people who work here are from varied backgrounds and have a variety of beliefs, all of which are accepted and respected.’
‘I’m encouraged to keep a healthy work‑life balance so that I can be performing at my best.’
‘I’ve been supported every step of the way in my career progression.’
‘EMR offers a fantastic and inclusive environment; collaboration across the whole business, humility and hard work.’
We couldn’t do any of this without our team members. In return for all they do, we do everything we can to create an environment of belonging, value, support and growth, underpinned by our Company values of We Care and We Do.
- We Care
- Integrity – our people are Respectful and Honest
- Trust – our people are Collaborative and Genuine
- We Do
- Accountable – our people are Determined and Responsible
- Innovative – our people have a Growth Mind‑set and are Progressive