Complaints Handler: Regulated Finance, Impactful Results

Chetwood Bank is seeking a proactive Complaints Handler to deliver fair, timely resolutions while ensuring FCA compliance. You will thoroughly investigate each case, gather evidence, and engage with customers and internal teams.

The role emphasizes identifying trends and driving improvements to products, services, and journeys. Responsibilities include end-to-end complaint management from receipt to resolution, accurate CRM logging, and responding to FOS referrals with solid supporting