Complaints Investigator - FCA-Driven Customer Champion

Capital on Tap is seeking a Complaints Team member in Cardiff to manage and resolve customer complaints across multiple channels. You will report to the Complaints Manager and be part of a busy team in a hybrid office setup (3 days in the office, 2 from home, with fully office-based for the first 3 months).

You will own complaints, inform customers clearly, and ensure investigations meet FCA regulations while collaborating with other departments to deliver fair outcomes.