Complaints Officer (Hybrid) — Shape Fair Outcomes

Moxie People is recruiting a Complaints Officer on a six-month temporary contract for a social housing organisation in St Asaph. The role is hybrid, with 1-2 days in the office each week, and pays £27,326.32 per annum.

You'll be the first point of contact for formal complaints, guiding cases through the process, coordinating information, drafting clear responses, and maintaining records within agreed timescales. Experience in complaints handling or customer resolution is desirable.