Complaints Team Leader - Child Services (Flexible Hours)

The City of Edinburgh Council is seeking a Team Leader - Complaints at Fort Social Work Centre to lead a dedicated complaints team within Children’s Social Work and Education. The role focuses on delivering a responsive, fair, and high-quality complaints service.

You will oversee professional supervision, develop staff, and report to the Service Manager, ensuring the team demonstrates our Behaviours of Respect, Integrity and Flexibility in every interaction.