Consumer Services Representative with English and

Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Safran holds, either independently or through partnerships, leading global or European positions in its markets. Safran was ranked second in the Aerospace & Defense sector in TIME magazine's 'World's Best Companies 2025' ranking. Join Safran Aerosystems: an international leader in aviation safety, fluid management and fuel systems. Innovating to enhance flight safety (oxygen systems, evacuation systems, flotation systems) and driving the transition toward decarbonized aviation through sustainable fuels. At Safran, excellence is a journey - and we'd love you to be a part of it. As a trusted global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future where we can all succeed together through a shared vision We are looking for talented individuals to join our Customer services team as a Repair Customer Service Representative at our Braintree site Safran Aerosystems is one of the world leaders in aviation systems dedicated to aircraft and helicopter safety, as well as fluid and fuel management. The company is a key player in the field of flight safety (oxygen, evacuation, floatation) and participates in the decarbonization of aviation through enabling sustainable alternative fuels and new engine architectures. The Repairs Customer Service Representative acts as the key interface between customers and internal teams, supporting efficient order execution and proactive communication throughout the repair process. Review customer repair orders and ensure accuracy of all related documentation and ERP data. -Prepare and issue quotations in accordance with established pricing policies. -Verify eligibility for commercial warranty coverage. -Liaise with Sales, Programs, Customer Support, Production/MRO, Supply Chain, and Finance teams to support order execution. -Support team colleagues and perform other duties as reasonably requested by management. We offer a range of flexible benefits designed to support you-both in and out of work, including: -Annual Leave, 25 days of holiday per year, plus bank holidays -Long service holiday reward -Holiday Buy & Sell Scheme (available after qualifying period) -Life Assurance -Death in Service benefit: Pension Scheme -Stakeholder pension plan with two contribution levels: -Cash Health Plan (including contributions for dental and optical costs) -Employee Assistance Programme (EAP) -Cycle to Work Scheme -Company sick pay (after qualifying period) -Uniform and safety wear provided -Free onsite parking -Awareness days and company supported activities -Employee Referral Scheme -Family Support -Enhanced Maternity Leave We understand that diversity and inclusion make teams stronger. Join our mission to decarbonise aerospace and make the world a safer place. Mobility & training opportunities: We can support your ambitions with training, development, a personalised career plan and mobility opportunities. If you have big dreams, we'll support you to make them a reality. We have a number of groups and forums across our sites that you can get involved with, including Women at Safran, Diversity at Safran, Sports Clubs, STEM ambassadors, Employee Forum, Charity Partnerships and Wellbeing Programs Experience in customer service, sales administration, order management, or aftermarket support. -A customer-centric mindset and a commitment to delivering an outstanding customer experience. -Strong communication and relationship-building skills. -Proficiency in ERP systems and Microsoft Office tools. -