Contact Centre Team Leader | Performance & Coaching
HCLTech
Belfast City District · posted 18 August 2026
Location
Belfast City District, Northern Ireland
Category
Management & Operations, Sales
HCLTech in Belfast is seeking an experienced Contact Centre Team Leader to manage daily operations, coach staff and drive delivery of UK/ROI client objectives. You will lead a team, monitor KPIs, and ensure adherence to quality frameworks and company policies.
This role requires strong leadership, excellent communication, and the ability to plan, prioritise and motivate a diverse team, including Saturday rotational work.
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