Conversion Rate Optimisation Manager

Up to £60,000 + up to 20% bonusHybrid - London (2 days per month in Romford)

I'm hiring a Customer Experience Optimisation Manager to join a growing, tech-focused insurance business and take ownership of experimentation and optimisation across the full customer journey.

This is a high-impact role, owning how the business tests, learns, and improves performance across marketing and digital channels.

A modern, fast-growing travel insurance provider operating across multiple brands, focused on delivering strong customer experiences in a highly regulated space.

They sit somewhere between a tech business and a traditional insurer - meaning fast-paced, data-driven, and highly commercial.

You'll be responsible for building and owning the experimentation strategy across the business, working across marketing, customer experience, and product teams.

This is not a narrow product analytics role - it's holistic experimentation ownership across all channels.

• Own the experimentation roadmap and CRO strategy across the full customer journey
• Design and run A/B tests across email, website, and direct marketing channels
• Identify customer pain points and def...