Courier and logistics customer services clerk
Heathrow Personnel
Slough
Job type
full time
Location
Slough, England
Were currently recruiting on behalf of a growing logistics business for a Customer Service Agent to join their busy Colnbrook office.
This is a fast-paced, customer-focused role where youll handle queries, bookings and delivery updates while working closely with internal teams to ensure a seamless customer experience.
Key Responsibilities:
- Managing customer enquiries via phone, email and online channels
- Coordinating bookings and tracking deliveries
- Proactively resolving issues and keeping customers informed
- Supporting admin, shipments and fulfilment projects
- Working towards daily performance targets
About You:
- Strong communication and customer service skills
- Confident phone manner and attention to detail
- Able to multitask in a fast-paced environment
- Team player with a proactive approach
- Previous logistics/customer service experience desirable
Whats on Offer:
- 25 days holiday + bank holidays
- Company pension & development programme
- Employee perks scheme + wellbeing support
- Free parking & refreshments
Hours: Full-time, rotating shifts between 07:3019:00 (on a rota basis, with future on-call requirement)
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