Courier Training and Onboarding Specialist

Courier Training and Onboarding Specialist

Cardiff, UK

Job Description

Posted Thursday 13 August 2026 at 00:00 | Expires Monday 14 September 2026 at 23:59

Evri Group is the UK’s premier parcel delivery business, uniting four distinct brands—Evri, Evri Premium, a network of DHL, UK Mail and Irish e-commerce specialist Coll-8 to deliver more than 1 billion parcels and letters annually across the UK and to over 200 global destinations. With 12,000 colleagues, 30,000 couriers and drivers, 8,000 vehicles, and a nationwide network of hubs, depots and fulfilment centres, we combine over 50 years of expertise with the scale and flexibility to support everyone from casual senders to SMEs and major retailers. Driven by our friendly, ambitious and diverse people, we are passionate about delivering exceptional service and offer exciting opportunities across the Evri Group.

Pay: £28000 - £32000 plus bonus and benefits
Location: Cardiff East

Hours: Full-time hours any 5 days over 7 Monday to Sunday
This role is ideal if you’re local to Cardiff East , confident using smartphone apps and enjoy helping people.

WhatYou’llBe DoingDay to Day as our Courier Training and Onboarding Specialist

As a Courier Training and Onboarding Specialist,you’llbe theon‑sitechampion keepingourDelivery Unit’srunning like clockwork. From supporting and guiding couriers to ensuring parcels are ready for collection,you’llbe the steady hand ensuring efficiency, compliance, and reliable service.You’lloversee daily activity, tackle issues before they elevate run seamlessly—so our customers get thegreat experiencethey expect.

Responsibilities

• Support the onboarding of new couriers andallocatework effectively.
• Monitor parcel scanning, courier readiness and ensure compliance throughout the process.
• Address local issues such as late couriers, scanning delays, or missing parcels before escalating.
• Use the Service Tracker to raisetimely, transparent escalations when needed.
• Support couriers with manifests, routing, and operational queries.
• Provide daily operational feedback to the Territory Manager to optimise performance.

Interested? Here’s WhatYou’llNeed to Succeed

• Acurrent UK driving licence.
• Solid understanding of theself-employed courier model.
• Experience working in afast-paced, customer-focused operational environment.
• Strongproblem-solving, organisation, and attention to detail.
• Confident communication skills and the ability tospot and escalation risks quickly.

Evri Group for everyone

We’recommitted to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves.

We’re also on a mission to be the UK’s most accessible delivery business. We’ve partnered with Scope, the leading disability equality charity, to improve deliveries for millions of customers and give extra support to our colleagues and couriers who need it.

Collaboration is key because we work better together. Bring passion, ambition and an open mind, and in return we’ll give you respect, flexibility and a place where you can thrive.