Courier Training and Onboarding Specialist
Join theEvriFinal Mile Team as aCourier Training and Onboarding Specialist!
Pay: £28000 - £32000 plus bonus and benefits
The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.Location: Bournemouth
Hours: Full-time hours any 5 days over 7 Monday to Sunday
This role is ideal if youre local to Bournemouth , confident using smartphone apps and enjoy helping people.
Ready to be at the heart of the action? Step into afast-pacedrole where every day brings new challenges, new people, and the satisfaction of keeping parcels moving smoothly across the Final Mile. If you thrive onproblem-solving, supporting others, and driving service excellence, this is your moment.
This isa great timeto be joining us! We are growing year on year, with ambitious plans for future growth and we would love to give you the opportunity to grow with us!
WhatYoullBe DoingDay to Day as our Courier Training and Onboarding Specialist
As a Courier Training and Onboarding Specialist ,youllbe theon-sitechampion keepingourDelivery Unitsrunning like clockwork. From supporting and guiding couriers to ensuring parcels are ready for collection,youllbe the steady hand ensuring efficiency, compliance, and reliable service.Youlloversee daily activity, tackle issues before they escalate, and keep the operation flowing seamlesslyso our customers get thegreat experiencethey expect.
Responsibilities
- Support the onboarding of new couriers andallocatework effectively.
- Monitor parcel scanning, courier readiness and ensure compliance throughout the process.
- Address local issues such as late couriers, scanning delays, or missing parcels before escalating.
- Use the Service Tracker to raisetimely, transparent escalations when needed.
- Support couriers with manifests, routing, and operational queries.
- Provide daily operational feedback to the Territory Manager to optimise performance.
Interested? Heres WhatYoullNeed to Succeed
- A current UK driving licence .
- Solid understanding of the self-employed courier model .
- Experience working in a fast-paced, customer-focused operational environment .
- Strong problem-solving , organisation, and attention to detail.
- Confident communication skills and the ability to spot and escalate risks quickly . xkybehq
Apply today and help create exceptional Day 1 experiences for our couriers!