Credit Control Manager
Recruit Select
Tonbridge
Location
Tonbridge, England
The primary function of the Credit Control Manager is to manage the Credit Control function of the company, to pursue outstanding debts from customers, maximise bad debt recovery and lead operational improvements across the full Credit Control journey.
The ideal candidate will have worked in the financial services sector, however if you have worked business to customer experience in a managerial role this would also be an advantage
Qualifications and skills required.
- Significant experience (3+ years) in Credit Control, ideally within a Financial Services or regulated environment, including managing complex arrears cases and working with third party debt collection agencies and legal firms.
- Strong knowledge of debt recovery, legal enforcement processes, and regulatory requirements relating to consumer lending and arrears management, with the ability to manage cases confidently and make informed decisions independently.
- Excellent communication, negotiation and customer service skills, with confidence managing high volumes of telephone-based customer contact, handling sensitive conversations professionally and achieving positive recovery outcomes.
- Strong analytical and data-handling skills, with the ability to interpret arrears trends, identify operational risks and produce mea...