Credit Policy Manager

An established and growing business in the West Bromwich is seeking an experienced Credit Controller to join its finance team on a 12-month fixed-term contract. Due to continued growth, the credit control function is expanding, with plans to increase the team from two to four people is a fantastic opportunity for an ambitious Credit Controller who enjoys building relationships, resolving customer queries and driving cash collection performance within a busy, fast-paced environment. The organisation offers a supportive working environment, genuine long-term opportunities, flexible working arrangements and a hybrid model with one day working from home per week. Managing a portfolio of customer accounts and taking ownership of the credit control process Proactively chasing outstanding debt via telephone, email, and written correspondence Monitoring aged debt and ensuring collection targets and KPIs are achieved Building and maintaining strong customer relationships Investigating and resolving account queries in collaboration with internal departments Producing customer credit reviews for assessment Maintaining accurate customer records and account information Supporting continuous improvements within credit control processes and systems Handling a high volume of accounts and customer interactions across a large customer base What you'll need to succeed ~ Previous experience within a Credit Control position Strong communication and relationship-building skills Confidence handling customer conversations over the phone Good Excel skills Experience using ERP or finance systems would be advantageous What you'll get in return ~ Previous experience within a Credit Control position Strong communication and relationship-building skills Confidence handling customer conversations over the phone Good Excel skills Experience using ERP or finance systems would be advantageous What you need to do now Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays