Crisis Recovery Worker - Barnsley

Job summary

We have an exciting opportunity for a compassionate and dedicated Crisis Recovery Worker to join our established Barnsley Support Hub team. The service is a non-clinical, out-of-hours mental health crisis support service for adults experiencing emotional distress, trauma or who may be at risk of self-harm or suicide. Working as part of a small, supportive team, you will provide immediate, person-centred support to people accessing the service

Main duties of the job

The service is a non-clinical, out-of-hours mental health crisis support service for adults experiencing emotional distress, trauma or who may be at risk of self-harm or suicide. Working as part of a small, supportive team, you will provide immediate, person-centred support to people accessing the service, helping them to feel heard, understood and safer during times of crisis. The service is open Thursday to Monday, 6pm to 11pm, and you will work from our Barnsley Support Hub. You will provide emotional support, information and guidance through face-to-face, telephone and video contact. You will assess situations to identify risk and support needs, contribute to individual risk assessments and develop appropriate safety plans and action plans with the people accessing the service. You will also work closely with colleagues, external agencies and partner organisations to ensure people receive appropriate support and are connected with services that can meet their wider needs.

About us

Mental Health Matters (MHM) is a national charity delivering innovative, life-changing mental health support for individuals and communities across the UK. Through our diverse range of services, we help people improve their mental wellbeing, overcome barriers and lead fulfilling lives. Everything we do is people focused. Whether supporting those who access our services or investing in the wellbeing and development of our colleagues, people are at the heart of MHM. Our workforce is the driving force behind our success, and we are committed to creating an inclusive, supportive and values-led environment where talented individuals can thrive and make a meaningful difference. By joining MHM, you'll become part of a compassionate and ambitious organisation that is committed to improving mental health, promoting recovery and creating positive change in communities across the country.

Job responsibilities

CRISIS RECOVERY WORKER Hours of work: 15 hours per week Salary: £10,642 - £11,751 (FTE £26,607 - £29,378) Location: Barnsley Support Hub - 10A Eldon Street, Barnsley, S70 2JB Could you be there for someone in crisis? This is more than just a job it's a chance to make a difference! About the role We have an exciting opportunity for a compassionate and dedicated Crisis Recovery Worker to join our established Barnsley Support Hub team. The service is a non-clinical, out-of-hours mental health crisis support service for adults experiencing emotional distress, trauma or who may be at risk of self-harm or suicide. Working as part of a small, supportive team, you will provide immediate, person-centred support to people accessing the service, helping them to feel heard, understood and safer during times of crisis. The service is open Thursday to Monday, 6pm to 11pm, and you will work from our Barnsley Support Hub. You will provide emotional support, information and guidance through face-to-face, telephone and video contact. You will assess situations to identify risk and support needs, contribute to individual risk assessments and develop appropriate safety plans and action plans with the people accessing the service. You will also work closely with colleagues, external agencies and partner organisations to ensure people receive appropriate support and are connected with services that can meet their wider needs. About you To be successful in this role, you will be a compassionate and confident individual who is able to remain calm and make appropriate decisions when supporting people in distress. You will have:

Excellent communication and interpersonal skills, with the ability to engage positively with a wide range of people.

Experience of providing emotional or practical support to people experiencing mental health difficulties or distress.

The ability to assess situations, identify risk and respond appropriately.

The confidence to make decisions under pressure while maintaining a person-centred approach.

The ability to encourage people to recognise, understand and manage factors affecting their mental wellbeing and physical health.

Good organisational skills and the ability to maintain accurate and timely records using electronic systems.

The ability to develop effective safety plans and support people to identify appropriate sources of help.

The ability to work collaboratively with colleagues, external agencies and other professionals.

The confidence to work both as part of a team and independently when required.

A commitment to social inclusion, recovery-focused support and making a positive difference to people's lives.

A willingness to participate in training, mentoring, supervision and continuous professional development.

Why Join Us? Mental Health Matters (MHM) is a national charity delivering innovative, life-changing mental health support for individuals and communities across the UK. Through our diverse range of services, we help people improve their mental wellbeing, overcome barriers and lead fulfilling lives. Everything we do is people focused. Whether supporting those who access our services or investing in the wellbeing and development of our colleagues, people are at the heart of MHM. Our workforce is the driving force behind our success, and we are committed to creating an inclusive, supportive and values-led environment where talented individuals can thrive and make a meaningful difference. By joining MHM, you'll become part of a compassionate and ambitious organisation that is committed to improving mental health, promoting recovery and creating positive change in communities across the country. What we offer you

Competitive salaries, with an annual pay review process

25 days Annual leave, increasing with length of service, plus bank holidays

Enhanced Occupational Sick Pay

Access to our workplace pension scheme

Family friendly and flexible working arrangements to support a good work-life balance

Access to our Wellbeing Offer - including EAP, Virtual GP service and wellbeing resources

Life Assurance and Free Will writing service

Blue Light Card and Charity Workers discounts

Access to Tickets for Good

Employee recognition and celebration schemes

A tailored induction programme, bespoke Personal Development and Career Pathways to support you in your role and your career aspirations

How to Apply At Mental Health Matters, we are committed to safer recruitment and ensuring that we appoint people who share our values and are dedicated to making a positive difference. If you are interested in this opportunity, please complete our online application form. As part of your application, you will be asked to answer a number of questions to demonstrate how your skills, knowledge and experience meet the criteria outlined in the person specification. We encourage you to provide examples that highlight your suitability for the role. For further information about our recruitment and selection processes, please refer to our Candidate Guide. Equality, Diversity and Inclusion We are proud to be an equal opportunities employer and are committed to building a diverse and inclusive workforce that reflects the communities we serve. We believe everyone should have access to fair and accessible opportunities, and we are committed to ensuring our recruitment processes are welcoming and inclusive for all. During the application process, we may ask for some personal information to help us understand how we can make our recruitment practices as fair and accessible as possible. Any information you provide will be treated confidentially and used solely for this purpose. We value the unique experiences, perspectives and contributions that diversity brings and are committed to creating a culture where everyone feels respected, supported and able to be themselves. Interested in Finding Out More? We welcome informal conversations about the role. If you would like to discuss the opportunity further, please contact: Rachel Potter We look forward to hearing from you and welcoming talented people who share our passion for improving mental health and changing lives.

Person specification

Qualifications

Essential

• Excellent communication and interpersonal skills, with the ability to engage positively with a wide range of people.
• Experience of providing emotional or practical support to people experiencing mental health difficulties or distress.
• The ability to assess situations, identify risk and respond appropriately.
• The confidence to make decisions under pressure while maintaining a person-centred approach.
• The ability to encourage people to recognise, understand and manage factors affecting their mental wellbeing and physical health.
• Good organisational skills and the ability to maintain accurate and timely records using electronic systems.
• The ability to develop effective safety plans and support people to identify appropriate sources of help.
• The ability to work collaboratively with colleagues, external agencies and other professionals.
• The confidence to work both as part of a team and independently when required.
• A commitment to social inclusion, recovery-focused support and making a positive difference to people's lives.
• A willingness to participate in training, mentoring, supervision and continuous professional development.

Experience

Essential

• Excellent communication and interpersonal skills, with the ability to engage positively with a wide range of people.
• Experience of providing emotional or practical support to people experiencing mental health difficulties or distress.
• The ability to assess situations, identify risk and respond appropriately.
• The confidence to make decisions under pressure while maintaining a person-centred approach.
• The ability to encourage people to recognise, understand and manage factors affecting their mental wellbeing and physical health.
• Good organisational skills and the ability to maintain accurate and timely records using electronic systems.
• The ability to develop effective safety plans and support people to identify appropriate sources of help.
• The ability to work collaboratively with colleagues, external agencies and other professionals.
• The confidence to work both as part of a team and independently when required.
• A commitment to social inclusion, recovery-focused support and making a positive difference to people's lives.
• A willingness to participate in training, mentoring, supervision and continuous professional development.