Critical Care Ward Clerk/Receptionist

Job summary

To provide an effective and efficient reception, clerical and administrative service to patients,visitors and nursing staff in order to support the delivery of optimum patient care in one of the three Critical Care units. (Cardiothoracic ICU, General ICU and Neuro ICU).

Main duties of the job

• To act as the initial point of contact for patients, visitors and callers to the ward ensuring their needs are met promptly and politely.
• To assist the unit staff in the smooth running of the ward by taking responsibility for the routine administrative aspects of the unit's organisation.
• To support the Matron, Consultant Intensivists and their team in the strategic and operational development of the service.
• To ensure that the appropriate medical records are available for all patients on the unit and that they are kept in a neat and tidy order.
• To ensure that the Admissions Co-ordinators, Overseas Patients Manager and Private Patients Office are promptly provided with appropriate details of individual patient admissions in accordance with Trust policies relating to eligibility for NHS treatment and private patients.
• To admit non-elective patients onto the iClip system that are direct admissions from A&E or Outpatients to liaise with the Admission Co-ordinators to prepare new notes and deal with any related problems.
• To collect and distribute the post.
• To book transport for patients who are being discharged or transferred from the unit using the patient transport system. Where necessary support the family of patients locating accommodation.
• To have good keyboard and word processor skills.
• To support the Matron by locating hospital records when dealing with good news returns or complaints in accordance with Trust and departmental policy, as directed by your line manager.

About us

The post holder is expected to have a clear understanding of how this post contributes to the achievement of the Trust's vision:

Our vision as an organisation is to provide outstanding care, every time

With over 9,000 dedicated staff caring for patients around the clock, we are the largest healthcare provider in southwest London.

Our main site, St George's Hospital in Tooting - one of the country's principal teaching hospitals - is shared with St George's, University of London, which trains medical students and carries out advanced medical research. St George's Hospital also hosts the St George's, University of London and Kingston University Faculty of Health and Social Care Sciences, which is responsible for training a wide range of healthcare professionals from across the region.

St George's University Hospitals NHS Foundation Trust serves a population of 1.3 million across southwest London. A large number of services, such as cardiothoracic medicine and surgery, neurosciences and renal transplantation, also cover significant populations from Surrey and Sussex, totalling around 3.5 million people.

The trust also provides care for patients from a larger catchment area in southeast England, for specialties such as complex pelvic trauma. Other services treat patients from all over the country, such as family HIV care and bone marrow transplantation for non-cancer diseases. The trust also provides a nationwide state-of-the-art endoscopy training centre.

Job responsibilities

**Please see the attached supporting job description and person specification document, which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification**

The shift pattern for the role is - Mondays, Tuesdays & Wednesdays. 7.5 working hours/day, timing can range from 8am-8pm

Please note that this vacancy may close before the current listed closing date if enough suitable applications are received.

Person specification

Qualifications and Training

Essential

• Previous experience of working with the public
• Willingness to develop new skills
• Approachable, supportive environment and caring nature

Desirable

• Previous healthcare knowledge/ experience
• Experience using a patient administration system e.g. ICLIP etc
• Previous work experience of working in a hospital environment
• Previous face to face Customer Service experience

Organisational/ Managment

Essential

• Ability to cope in a stressful environment
• Ability to organise and prioritise own workload and work to deadlines
• Display efficient office management skills word processing skills / computer literate with various in house booking systems following training

Desirable

• Ability to initiate ideas in the ward environment

General/Personal

Essential

• Ability to work independently as well as part of a team
• Adaptable and flexible to a changing work environment
• Friendly, courteous and professional manner
• Good verbal and written communication
• Exercises patient confidentiality
• Smart appearance complying with Trust uniform policy.