CRM Transformation Leader | ServiceNow & AI Enablement

Capgemini Invent is seeking a Managing Consultant to lead CRM transformation initiatives, helping clients redesign customer-facing and revenue-generating operating models using ServiceNow’s capabilities and ecosystem integrations. You will act as a techno-functional SME across CRM capabilities, guiding customer service, field operations and commercial workflows.

Located in a global practice, you will contribute to end-to-end transformation programmes, drive sales support, and collaborate with