Customer 1st Advisor

Customer 1st Advisor Castle Vale, Birmingham £27,218 per annum Permanent, Full Time (37 hours) Closing Date: 27th August 2026 (12pm) Interviews: week commencing the 7th September 2026 Our Customer 1st team is the first point of contact for customers, providing friendly, professional support across a wide range of enquiries. As a Customer 1st Advisor, you will manage inbound calls, welcome customers at our Castle Vale offices, and support service delivery through a variety of administrative tasks and customer surveys. This is a varied, people‑focused role where no two days are the same. About the role In this role you will: * Act as the first point of contact for customer queries, helping to resolve issues at the earliest opportunity * Provide a professional front-of-house reception service, ensuring customers feel welcome and supported * Handle customer enquiries via face‑to‑face contact, telephone and written communication * Work closely with colleagues across different service areas to deliver joined‑up, efficient support * Undertake administrative tasks and outbound survey work to support continuous service improvements About you We’re looking for someone who: * Has a genuine passion for delivering excellent customer service * Is confident communicating with customers in person, over the phone and in writing * Has experience in office administration or customer‑facing roles * Is flexible and adaptive to meet business needs * Enjoys working as part of a team and supporting colleagues across different service areas * Is eager to learn, proactive, and keen to develop new skills If you enjoy helping people, solving problems, and being part of a supportive team that makes a real difference, we’d love to hear from you