Customer Account Manager (Contract)

Job Description Diagnostic Account Manager (DAM)Location: Scotland (Field-Based, UK)Business Unit: Companion Animal & DiagnosticsReports To: Diagnostics Area Business ManagerJoin Zoetis and Help Shape the Future of Veterinary DiagnosticsAt Zoetis, we are dedicated to advancing animal health through innovation, expertise, and strong customer partnerships. We are seeking a highly motivated and customer-focused Diagnostic Account Manager (DAM) to join our Companion Animal & Diagnostics team in Scotland.This is an exciting field-based opportunity for an experienced veterinary, scientific, or healthcare professional who combines technical expertise with commercial acumen. As a Diagnostic Account Manager, you will play a critical role in supporting veterinary practices, research laboratories, and academic institutions to maximise the value of our VetScan diagnostic solutions while driving business growth across your territory.The RoleAs a Diagnostic Account Manager, you will provide hands-on support to existing Zoetis VetScan customers, ensuring successful implementation, training, optimisation, and ongoing utilisation of our diagnostic products. You will be responsible for building long-term customer relationships, identifying growth opportunities, and delivering exceptional customer experiences.Working closely with colleagues across sales, training, technical support, and key account management, you will help customers improve workflows, increase diagnostic utilisation, and achieve better clinical and business outcomes.Key ResponsibilitiesAccount Planning & Business DevelopmentMaintain expert knowledge of the Zoetis diagnostics portfolio, market trends, competitors, and industry developments.Develop and execute strategic account plans in collaboration with internal stakeholders.Analyse territory performance and identify opportunities to improve customer utilisation and sales growth.Support the delivery of territory sales targets and market share growth objectives.Maintain accurate customer records and activity reports through CRM systems.Customer Relationship ManagementBuild and maintain strong, long-term partnerships with veterinary practices and key stakeholders.Deliver tailored customer solutions using Zoetis products, services, and support resources.Identify opportunities for additional diagnostic equipment and consumable sales within existing accounts.Technical Support & TrainingProvide advanced onsite technical support for diagnostic systems and applications.Deliver product training, workshops, presentations, lunch-and-learn sessions, and clinical education events.Conduct analyser maintenance, software updates, and connectivity support where appropriate.Sales & Territory ManagementDeliver customer-facing activity in line with agreed KPIs and territory objectives.Identify and convert opportunities for additional product sales and increased diagnostic utilisation.Adhere to Zoetis policies, Pharmacovigilance requirements, local industry codes, and company values.Manage customer support budgets responsibly and maintain accurate business records.Essential SkillsExceptional sales and relationship-building abilityStrong communication, influencing, and negotiation skillsExcellent problem-solving capabilityStrong planning, organisation, and prioritisation skillsDigital and analytical fluencyStrong IT skills and confidence using CRM systemsAbility to work independently and manage a large territoryHigh levels of resilience, drive, and self-motivationEffective stakeholder management and collaboration skillsContinuous learning mindset and adaptability to changeQualifications & ExperienceYou will ideally have experience in one or more of the following areas:Veterinarian, Registered Veterinary Nurse, Veterinary Technician, or equivalent clinical backgroundMedical or veterinary field sales representativeAnimal health, healthcare, or scientific industry professionalCustomer-facing technical support or training roleEssential RequirementsRelevant technical, clinical, veterinary, medical, or scientific experienceUnderstanding of veterinary practice operations and purchasing processesExperience delivering training, coaching, or education to groups and individualsSales qualification (e.g. NOAH, AMTRA) desirableFull UK driving licenceValid passportStrong IT literacy and proficiency with business software applicationsWhy Zoetis?We are passionate about innovation, customer success, and improving animal health outcomes. If you are looking for a rewarding role where you can combine technical expertise, customer engagement, and commercial success while making a real impact in veterinary diagnostics, we'd love to hear from you.Travel RequirementsThis is a highly field-based role, with approximately 80% of your time spent visiting customers across Scotland and the wider region .About ZoetisAt Zoetis , our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues' careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources.Zoetis does not use Gmail, Outlook, Yahoo, or other web-based/generic email domains to communicate about job opportunities, interviews, or offers of employment. If you receive a recruitment-related email message claiming to be from Zoetis that does not come from @ , please treat it as suspicious. For your security, do not reply, click links, open attachments, share personal or financial information, or send money in response to unexpected or questionable recruitment communications.