Customer Care Technician
CMS Recruitment Limited
Ashington, Northumberland
Salary
£35,000
Job type
permanent
Location
Ashington, Northumberland, Northumberland; North East England; England
CMS Recruitment are seeking hardworking Customer Care Technician on a permanent basis to join our well know construction & regeneration client working across Northumberland. Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply.
Role Purpose: Be the face of customer care contact with purchasers ensuring defects are assessed and attended to in accordance with our Customer Care Charter and the standards of our warranty providers.?
Duties
Establish and maintain pro-active relationships with the build team and purchasers.
Carry out a range of maintenance / repair tasks or advise of specialist support required
Establish effective procedures for managing the resolution of items raised.
Carry out property inspections, coordinate remedial repair work with Customer Care Team
Meet with homeowners and represent Ascent Homes in a professional manner.?
Liaise with Customer Care Manager regarding the progress of customer care issues and customer claims where required.
Follow all health and safety policies, including PPE and safe tool operation
Identify and report hazards?
Carry out dynamic risk assessments at point of work, review risk assessments for future best practice.
Generic Requirements for all colleagues
Contribute to the creation of a positive culture in line with Advance Northumberland values
Show commitment to equality and diversity in the workplace and ensure this is reflected in all activities
Ensure a safe and sustainable working environment is promoted across the business
Contribute to the financial performance of the business, in line with role responsibilities
Undertake other reasonable duties as requested
Personal Specification
Essential Criteria
Skills, Knowledge & Experience Required
NVQ Level 2 (or equivalent) in general maintenance or similar.
Strong knowledge of domestic joinery repairs and installations.
Experience working in occupied properties
Ability to read and follow drawings, specifications, and measurements.
Skilled in safe use of hand and power tools.
IT skills sufficient to undertake mandatory training and use in-house APPS.
Good communication and customer service skills.
Ability to work independently and as part of a wider multi-trade team.
Full UK driving licence. xkybehq
Desirable: experience using digital job management systems.
To apply for this vacancy please send across an updated CV!
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Role Purpose: Be the face of customer care contact with purchasers ensuring defects are assessed and attended to in accordance with our Customer Care Charter and the standards of our warranty providers.?
Duties
Establish and maintain pro-active relationships with the build team and purchasers.
Carry out a range of maintenance / repair tasks or advise of specialist support required
Establish effective procedures for managing the resolution of items raised.
Carry out property inspections, coordinate remedial repair work with Customer Care Team
Meet with homeowners and represent Ascent Homes in a professional manner.?
Liaise with Customer Care Manager regarding the progress of customer care issues and customer claims where required.
Follow all health and safety policies, including PPE and safe tool operation
Identify and report hazards?
Carry out dynamic risk assessments at point of work, review risk assessments for future best practice.
Generic Requirements for all colleagues
Contribute to the creation of a positive culture in line with Advance Northumberland values
Show commitment to equality and diversity in the workplace and ensure this is reflected in all activities
Ensure a safe and sustainable working environment is promoted across the business
Contribute to the financial performance of the business, in line with role responsibilities
Undertake other reasonable duties as requested
Personal Specification
Essential Criteria
Skills, Knowledge & Experience Required
NVQ Level 2 (or equivalent) in general maintenance or similar.
Strong knowledge of domestic joinery repairs and installations.
Experience working in occupied properties
Ability to read and follow drawings, specifications, and measurements.
Skilled in safe use of hand and power tools.
IT skills sufficient to undertake mandatory training and use in-house APPS.
Good communication and customer service skills.
Ability to work independently and as part of a wider multi-trade team.
Full UK driving licence. xkybehq
Desirable: experience using digital job management systems.
To apply for this vacancy please send across an updated CV!