Customer Complaint Officer

IMH Recruitment are currently seeking an experienced Customer Complaint Officer for our client based in Preston, PR4. This is a full-time temporary position for 6 months, based at Hutton Headquarters. Key Duties: * Manage customer complaints from receipt through to resolution. * Provide excellent customer service and keep customers updated throughout the complaints process. * Assess and investigate complaints in line with legislation, policies and procedures. * Prepare detailed reports and recommend appropriate outcomes. * Liaise with complainants, officers and other stakeholders to resolve cases fairly and impartially. * Identify complaint trends and organisational learning opportunities. * Maintain accurate records using the Centurion case management system. * Provide advice and guidance on complaint handling and conduct matters. * Prepare case summaries and supporting documentation for reviews and appeals. * Support training of new team members and deliver training where required. Requirements: * Previous experience handling customer complaints or customer service cases. * Must be happy to undertake the police vetting process which can be lengthy and take up to 4 weeks. * Strong written and verbal communication skills. * Experience producing accurate reports with excellent attention to detail. * Ability to investigate issues, make sound decisions and manage a varied workload. * Confident dealing with challenging or sensitive situations. * Experience using Microsoft Office (Word, Excel and PowerPoint). * Ability to work independently and as part of a team. * Knowledge of confidentiality, data protection and professional standards. * Customer Service qualification or relevant customer service training is desirable. Hours & Pay: * Monday to Friday (working hours confirmed at interview) * £13.84 per hour * Weekly pay via the agency! Sounds like you? Please apply with an up to date CV. For more information, please call the office on (phone number removed)