Customer Complaints & Relations Specialist

Hays Specialist Recruitment in Nantgarw is seeking a Customer Relations Agent to join a busy department. This temporary, office-based role handles complaints, investigates issues, and communicates outcomes clearly while keeping detailed records to regulatory timescales.

You’ll work as part of a team, supporting data requests and trend analysis, with a focus on accuracy and timely resolutions. The assignment is long-term, starting ASAP, through December 2026, with potential extension.