Customer Experience Advisor

Customer Experience Advisor

OverviewVisionTrack is the leading global provider of AI video telematics and connected fleet data.

The Customer Experience Team provides full support to selected customers and ‘manage’ all areas of the customer’s account.

We are looking for a Customer Experience Advisor who is passionate about providing high standards of customer service and delighting our customers.   This role will be to provide comprehensive support and exceptional service levels to enrich our customers journey with VisionTrack   Providing support to our customers as well as our Account Management team, setting them up for success and taking a proactive approach to customer care and customer engagement.Responsibilities

 First point of call for visitors & phone calls and emails - ensuring customer service of a high standard.

Order Management & Customer Support

• Process customer orders, quotations and pro forma invoices accurately and efficiently.
• Manage customer enquiries, order updates and delivery communications.

Account Manager Support

• Provide administrative support, reporting and account updates for key customers.
• Assist with customer reviews, action tracking and service improvement initiatives.

SLA Monitoring & Reporting