Customer Experience Advisor in Cumbernauld)

Customer Experience Advisor

£27,928 basic salary + bonus + benefits

Permanent/Full time

Cumbernauld

An exciting opportunity has arisen to join a collaborative and supportive Customer Experience Team within a fast-paced, office-based environment. You'll play a key role in delivering exceptional customer service and supporting sales activity through strong communication, organisation and attention to detail.

Why should I apply?

Join a global, values-driven company and be part of a supportive environment where your career can thrive. This role offers exciting opportunities to develop your skills, work across multiple teams, and make a real impact. With strong training, mentoring, and progression pathways, you'll gain exposure to diverse aspects of the business while contributing to a company renowned for delivering essential solutions. If you're motivated, collaborative, and eager to grow, this is the place to build a rewarding career.

Key Responsibilities

• Manage inbound customer calls, orders, and enquiries, ensuring accuracy and excellent service.
• Make proactive outbound calls to generate repeat orders, upsell, and identify opportunities for growth.
• Build strong working relationships with internal teams including Sales, Operations, and Supply Chain.
• Handle customer queries efficiently via phone, email, and internal systems.
• Support team performance by contributing to call handling and service-level KPIs.
• Demonstrate proactive communication and ownership of shared inbox tasks.
• Maintain accuracy in data entry and order management.
• Take responsibility for personal development and always uphold company values.
• Thrive in a busy environment, managing multiple priorities effectively.
• Contribute to team and individual targets, with the opportunity to earn performance-related bonuses.

About You

• Previous customer service or sales support experience (ideal but not essential).
• Confident communicator with excellent listening and problem-solving skills.
• Strong organisational skills with good attention to detail.
• Proficient in Microsoft Office, particularly Excel and Outlook.
• Positive, proactive, and able to work both independently and as part of a team.
• Comfortable working in a fast-paced environment with high call volumes.
• Keen to progress your career over the next few years.
• Full driving license is preferred but not essential.

What's in It for You

• Ongoing training and access to a modern e-learning platform.
• Mentoring and development support to help you progress.
• A friendly, inclusive, and growth-focused work environment.
• Opportunity to develop your career within a supportive team culture.