Customer Fulfilment Manager

Our client is looking for a Customer Fulfilment Manager for a pioneering ethical food company. This is a really fantastic opportunity to join a friendly team with a passion for high-quality sustainable food. The role would suit someone with supply chain or logistics management experience who is proficient with Unleashed/Xero/Excel. Key responsibilities include: • Manage outbound logistics with co-packers, warehouses, and 3PL partners to ensure reliable, cost-effective order fulfilment. • Lead production and demand planning, ensuring stock levels match forecasted requirements. • Oversee dispatch operations, shipping paperwork, and transport scheduling. • Supervise invoicing and order fulfillment compliance with Fairtrade and Organic standards. • Maintain accurate inventory data in Unleashed/Xero and issue weekly/monthly performance reports. • Drive continuous improvement projects to boost efficiency and reduce costs. • Develop strong relationships with customers, suppliers, and warehousing partners. • Collaborate with the Supply Planning Manager to align material availability with production plans. • Mentor and support team members, promoting best practice and process development. * Part time (25 hrs across the week). * Hybrid working (office in London). * Salary £39 - 44k FTE DOE plus generous holiday allowance