Customer Insights Lead | Hybrid, Drive Service Improvements

Driver and Vehicle Standards Agency (DVSA) is seeking a Customer Insight Manager to lead a team of Insight Specialists and deliver high-quality customer insight to support strategic goals. The role emphasises embedding customer-focused thinking across DVSA and collaborating with internal and external partners to capture and analyse feedback.

The successful candidate will ensure data is well managed, produced insights and shared with senior leadership, and will work in a hybrid setup across