Customer Journey Optimisation Lead (Hybrid – Edinburgh)
Pontoon
City of Edinburgh · posted 21 August 2026
Job type
contract
Location
City of Edinburgh, Scotland
Category
Marketing & Media, IT & Technology
Pontoon is recruiting a Customer Journey Manager in Edinburgh for a hybrid role. The contract runs to February 2027, with standard weekday hours and a hybrid office presence.
The role focuses on improving customer journeys using data to influence product decisions and deliver measurable improvements across digital journeys. Ideal candidates will have CX focus, Agile/digital delivery experience, and strong stakeholder skills.
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