Customer Liaison Officer

The Role

Due to our continued growth and success here at Fortem, we have a new permanent opportunity for a skilled Customer Liaison Officer to become a pivotal part of our Orbit Housing Planned works team You will be predominantly based across sites in Stratford upon Avon and surrounding areas Therefore, a car for travel is essential.

This role will suit candidates who promote continuous improvements, enhance customer and client satisfaction which will involve strong customer complaint handling. As a Customer Liaison Officer, you will collaborate closely with tenants, providing invaluable support to our Site Team to ensure seamless project delivery and heightened customer experiences.

Full time Hours are Monday-Friday 8.00am-4.30pm

Our Services

Fortem's contract with Orbit Housing covers over 17,000 properties across Stratford-upon-Avon, Leamington Spa, Coventry, Nuneaton, Northampton, Milton Keynes and Bedford. We have multiple workstreams, including Repairs & Maintenance, Voids, Capital Works and Re-Roofing.

We are currently rated as 4.5 on Glassdoor and 93% of staff would recommend to a friend!

Duties & Responsibilities

• Working on the delivery various Social Housing projects, you will play a key role in resident and community engagement initiatives and communications
• Liaising with customers and residents to ensure a clear underst...