Customer Operations Delivery Leader
TfW Business Daily Group
Cardiff · posted 18 August 2026
Location
Cardiff, Wales
Category
Management & Operations
Transport for Wales in Cardiff is seeking a Customer Operations Delivery Manager to lead operational delivery and drive continuous improvement across stations, interchanges and services. The role bridges strategic development with frontline delivery, delivering high-quality customer operations and supporting the senior leadership team.
You will oversee cross-directorate workstreams, champion a customer-first culture, and develop frontline and supervisory teams while ensuring compliance with
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