Customer Operations Manager

CUSTOMER OPERATIONS MANAGER 📍 Basildon, Essex | 💷 Up to £50,000 + Benefits Are you an ambitious operations leader with a passion for delivering exceptional customer service and driving team performance? Our client is seeking a Customer Operations Manager to lead a busy Helpdesk operation, taking ownership of service delivery, customer satisfaction, operational performance and continuous improvement. This is a fantastic opportunity to join a growing organisation where you can make a genuine impact and help shape operational excellence. The Opportunity ✅ Lead and develop a high-performing Helpdesk team ✅ Build strong customer relationships and manage key accounts ✅ Drive KPI and SLA performance across maintenance operations ✅ Take ownership of escalations, service delivery and customer experience ✅ Champion process improvement and operational efficiency ✅ Play a key role in the continued growth and success of the business We're Looking For ✔ Proven operational management experience ✔ Strong customer service and stakeholder management skills ✔ Experience managing teams and driving performance ✔ Commercial awareness with a solutions-focused mindset ✔ Passion for continuous improvement and delivering results This is an excellent opportunity for a motivated leader who thrives in a fast-paced environment and wants to influence positive change within a successful and growing business. Lead. Inspire. Improve. Deliver. Your next career move starts here